Customer service non-existent. A couple years ago we spent $1200 on a couple bikes...nobody even offered to help my husband take them to the vehicle. They werent busy..just didnt occur to them. A few months ago I tried to buy $100 ski googles - the woman waved at the display (some locked) this is what we have and walked away (I left). Last week I go to buy a bike helmet and in the middle of helping me look for a certain helmet (he had asked me if I needed help) the gentleman goes to help someone get a bike down...ok no big deal...doesnt return. Hes helped the bike people and remains in the bike section but wont come back to help. The helmet I asked about was high up so either he forgot about us or was too lazy to look. Im going with the latter. Better off to go into city.
Friendly place! Should have bought a strider bike here because the one I ended up getting online was garbage.
Had great service from Georgia in the footwear department. Very busy, but very attentative and professional for a young lady.
We went into Sport Chek last night to pick up a Fitbit for my girlfriend for her birthday, my husband and I had a couple questions about them as we dont know much about it, the Fitbit stand is right by the checkout counter. There was a young lady unpacking a box right beside us, we got her attention and she came over, we asked her our 1st question about the product she answered quickly as I started asking my 2nd she was walking back to her box, so we called her back over, she was quick to answer the 2nd question and off she went again. My husband and I a little frustrated choose one and called her back over to unlock it so we could pay. As we were standing at the counter to pay I said it doesnt have a size on it, she looked and then scanned it hoping it would pop up on the screen but it didnt, I said to her this is a gift so she may have to bring it back if it doesnt fit. We paid cash, she gave me our receipt, I asked her for a gift receipt as again for the 3rd time I said this is a gift. She tried but couldnt do it, needed another employee with there number to get back in to print a gift receipt, there was a lady behind us waiting I apologized a couple times as this was taking a bit, the girl called another employee up to override so I could get a gift receipt, this didnt work so she called Chad who was assiting another customer at the sporting counter who you could see, we waited and waited, I asked the cashier if she could just run the lady through and come back to my gift receipt and she said no she couldnt as it would lose my receipt. Again I apologized to the lady behind me, by this time this lady was annoyed with me and said she needed to get going so I asked the cashier can you take the lady behind me on the other till, she said no she couldnt, I finally in frustration just grabbed my Fitbit with the receipt that shows how much it cost and walked out. I wont be back to this store, I will make the drive to Deerfoot meadows Sport Chek. You need to train your staff better, customer service is important it keeps people coming back to your store, she could have called up the first employee that come up to over ride the system to open the till beside her to assist the lady behind me, I would have waited for Chad but the lady behind me was so upset with me and it wasnt my fault.
Beyond impressed with the help I received in footwear today from a young lady named Lauren, quick, helpful, and extremely professional. I came in with my son, we where promptly greeted and not only helped efficiently but made to be felt as a valued buyer. Will 100% shop here again.
Sport Chek Cimarron Centre is a Canadian Bicycle Store based in Okotoks, Alberta. Sport Chek Cimarron Centre is located at 100 Southbank Blvd #206, Okotoks, AB T1S 0L3, Canada.
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