They went above and beyond for us. My 6 year old daughter wanted sleeper earrings for her bday. We bought her some 14kt gold ones in high river while on a camping trip. After only 3 weeks they broke. She was devastated so we called the high river store and they said they could fix them for 40$ if we brought them back to the store. Contemplating bringing them back, but annoyed they wouldn't exchange them or fix them for free we called Austen Jewellers in our hometown. The manager was beyond nice. She told us to come in and that they could fix them for us for free. Come to find out when we got to the store that the earrings couldn't be fixed. Glad we didn't waste our time going to high river. Furthermore, they gave us a free pair to replace the broken ones out of the kindness of there hearts because she said the high river store should have done that for us. It wasn't about the money it's all about customer service. Thanks a million. You guys are the best.
Very accommodating! And had a huge selection of what I was looking for, and was very patient while I tried on a million different things. I wish I had discovered Austen Jewellers when I was looking for my wedding jewelry. Would have made for a more pleasant experience:)
My husband and I bought our wedding rings from Austens and I had mine custom made. It was exactly what I had pictured in my mind, Elyse was able to make my dreams come to life! We have been there multiple times since and are always treated like family! Any crazy idea for a piece or specific detail I'm wanting they always make happen. Can't ask for a more welcoming environment. My kids kids I'm sure will shop at Austen Jewellers for their wedding rings and such and that it self is just amazing. Thanks for all you guys do!
Excellent service at Austen Jewellers in Okotoks - I always leave happy! Speedy and very efficient! Absolutely 5 Star!
I normally don't rate or leave reviews but I wanted to mention how friendly and helpful the staff is.Great experience had multiple watches repaired quickly at a great cost.
Austen Jewellers Ltd is a Canadian Jewelry Store based in Okotoks, Alberta. Austen Jewellers Ltd is located at 49 Elizabeth St #3, Okotoks, AB T1S 1J8, Canada.
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